AutoTrade

What is AskChart AutoTrade?

In general term , AskChart Autotrade trading system is a trend strength based advanced statistical system. All the signals on the report page were generated on realtime based data.Basd on the confidence about the system, we have 30-day no charge police, i.e, use the system for 30 days, if you are not satisfied with it, do not pay the monthly fee. You can cancel the service anytime with risk free.

How is the AutoTrade Available List picked?

The available list has 20 stocks uses same basic theory but systems are tuned for each individual stocks. They are randomly selected out of those high volume issues (average daily volume greater than 5 million shares), this is because that the short sell is important to our system and low volume stocks are usually hard to short.

How to subscribe my tickers?

Upon signup, you can select 3 stocks, which are included in the basic subscription package, from the available list of 20 based on you preference. You can sign up at anytime and there is no charge until the end of monthly billing cycle. You can cancel anytime before that day with risk free.

Why only limited tickers on the AutoTrade Available List?

We are adding more symbols to our system but it will take some time to train the systems. Normally it takes at least 3 months of realtime tracking before releasing any systems.

How can AskChart AutoTrade help QQQ traders?

The QQQ is one of the most tested systems for AskChart Autotrade. Usually you have 3 minutes window to execute the trades. But our test result shows if you trade all signals with the same delaying-time after receive the signals, you can get the slippage close to minimum.

Software

Why cannot login to AskChart ?

Every time you see the "CURRENTLY OFF-LINE" flashing on the top of the AskChart console, you are not logged on AskChart's servers. Several reasons may cause this problem,

• Incorrect username or password entered.
• Your internet connection is broken.
• AskChart server is down.

If you are sure that it is not caused by the first two reasons, please contact AskChart support as soon as possible.

  How to upgrade to new version of AskChart ?

1. Exit AskChart
2. Log off your window session if your operating system is Window XP
3. Go to Window Start->Program->AskChart -> Update AskChart
4. Click "Start"
5. Exit "AskChart Update Console" until see "Update is done successfully". If the update fails , try update again. Please contact AskChart support if it still fails after the second try.

  Why the AskChart program can not launched suddenly?

1. Check to make sure that your internet connection is on.
2. If the internet connection is OK, restart your computer and try to launch the AskChart
3. If the program still can't be started. Run "Update AskChart" (Windows XP users need to restart your computer first).
4. Contact AskChart support if all above do not solve the problem.

  Why the chart disappear sometimes after changing to anther symbol or time frame?

This is mostly because your network connection speed is too slow, the software tires to draw chart with partial data. Or you have too many indicator on the chart which take too much computer calculation power and effect the chart drawing. We recommend total maximum to 4 indicators in one view. To restore the chart,

1. Try to zoom out or zoom in the chart
2. If zooming cannot bring up the chart, clear the cache and try the symbol again. To clear the cache
   
   (i) change to another symbol or time frame
   (ii) go to File->Clear Cache
   
3. If 1,2 don't work, try remove indicator one by one and zooming in the same time.

  Why does AskChart console freeze frequently?

Restart your computer, then run "Update AskChart". Contact AskChart support if the problem persists.

  Why I cannot print the chart?

The AskChart use Java Print function for print chart. Due to Java programing support problem by Windows systems, Java Printing function doesn't work properly on some printers.

  Why the quote and chart seem to stop getting new data?

Make sure that your internet connection is up. Then re-login to AskChart system.

  Why does the AskChart console out of my screen?

It is because your screen resolution is too low. To increase your screen resolution ,

1. Right click on your window desk top, and check "Properties"
2. Click the "Settings" tab and change your screen area. We recommend the minimum setting of 1024X768.

  How to redownload AskChart software as a registered user?

Here is the link to download AskChart software, the redownload link is at the bottom at this page.

  Website

  What are the differences between www.askchart.com website and AskChart Streamer/Pro software?

www.askchart.com website is a free market information site which offers some of the AskChart trading system tools, 20-minute delayed quotes, charts, technical analysis, sector performance, stock screening, portfolio tracking and market statistics. AskChart Streamer/Pro, on the other hand, is company's Java-based application software package, which requires software installation and offers subscription-based Realtime market data. AskChart Streamer/Pro is a very powerful market information and technical analysis suite, it contains all the information on the www.askchart.com website, plus some advanced analysis tools, such as Realtime trading system tools (Pro), realtime streaming quotes and charts, alerting, PaperTrading, etc.

  Can I get realtime data on your website.

Yes, we offer realtime quotes, charts, market info and powerful trading system tools on our dedicated website to our PowerTrade subscribers -- Realtime.askchart.com. The subscription fee is $99/Month, no software installation is required.

  I am a paid user, why does AskChart keep telling me to subscribe Realtime package?

If your internet connect is broken or you typed wrong username / password or the AskChart system is down or the AskChart Streamer cannot get your profile from the server, it cannot tell the difference between a paid Realtime user or free delayed user. Thus the popup message is shown even though you are a paid user. You need to login again. If the problem persists please contact AskChart support .

Data

  What happens if I find some data errors?

Occasionally some data errors could happen. When you find some doubtful data, you can clear the cache first from menu File|Clear Cache. If the error persists, please contact AskChart support as soon as possible.

  Does AskChart software display mutual fund and E-mini charts?

Our mutual fund chart only can be displayed on our website, www.askchart.com. But you can get the mutual fund quotes by entering mutual fund symbols in tracklists. Unfortunately, we don't offer option and E-mini data at the moment.

  Where us the AskChart price information?

Please check here.

  What are the exchanges' fees and who needs to pay?

Exchanges' fees are charged by individual stock exchanges, such as NYSE,NASDAQ and AMEX, to investors who need to access their realtime market quotes. Only AskChart Streamer Realtime subscribers need to pay exchanges' fees. Askchart.com is responsible for collecting those fees for the exchanges. Currently we charge our Realtime subscribers $3 per month to cover three exchanges, AMEX,NASDAQ and NYSE. WE DO NOT CHARGE ANY ADDITIONAL MANAGEMENT FEES

Operating System

  What's the system requirement for AskChart Streamer?

The minimum system requirements for windows platform,

Hardware System		Pentium II, 350MHz or higher
Memory (RAM)		64Mb
Free disk Space for Installation		50Mb

  I am a MAC user, can I use AskChart software?

Macintosh users can download the MAC version of AskChart Streamer/Pro using the blue download button at the bottom of the sign-up page.

  Why does the AskChart software crash on WinME system?

It is caused by the incomparability of Java1.2 and WinME system. If you have experienced such problems, please contact AskChart support and we will send you the Java1.3-based program (the file is in much larger size, thus our default version is Java1.2-based).